Warranty

Invalid Claims

SENCOI’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

• Any malfunction or damage not resulting from workmanship.
• Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
• Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
• Theft or loss of the products.
• Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by SENCOI.
• Claims for non-defective products.

Procedure for Filing Warranty Claim

• Valid claims can be filed by emailing the SENCOI customer care team at support@sencoi.com, or by sending in a complaint at https://www.sencoi.com/about/#contact-us .
• All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
• SENCOI reserves the right to request additional details about the relevant device or product, including photos and videos.
• SENCOI reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
• SENCOI will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

‘Just SENCOI’ Refund Policy

SENCOI designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website www.sencoi.com and were eligible for the following Terms.

Terms

• ‘Just SENCOI’ doesn’t apply on disposable vapes.
• SENCOI accepts all refund claims based on product quality issues.
• Only regular-priced items may be refunded, unfortunately, sale and clearance items cannot be refunded.
• The ‘Just SENCOI’ refund policy is applicable only on purchases made directly on the main SENCOI website.
• The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
• Refunds for devices purchased through an authorized SENCOI retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
• Valid claims can be filed by emailing the SENCOI customer care team at support@sencoi.com, or by sending in a request for a refund via https://www.sencoi.com/about/#contact-us .

*Please visit www.sencoi.com for the list of authorized SENCOI retailers, updated regularly.

**This Limited Warranty is NOT transferable to subsequent purchases.

SENCOI Team

July 17th, 2023